FAQs
What payment methods do you accept?
The Foot Factory accepts all major credit cards.
You can also pay via:
- Afterpay (Select Countries)
- Applepay
- Clearpay (Select Countries)
- Google Pay
- Klarna (UK Only)
Can I purchase items in my local currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website, you will see prices listed in the regional currency.
Where do you ship to?
We ship across the world with international shipping rates from £8/€10/$10US
For many countries we also offer a free shipping option based on a spend threshold this will be displayed
How long will delivery take?
We do everything we can to fulfill orders quickly, however some of our TOMS products have a longer dispatch time as they are currently held in multiple warehouses.
Below the add to cart button you can see a dispatch estimate along with delivery services available to your area.
At the check out when selecting your delivery method a timescale will be displayed. This timescale includes the dispatch time.
If ordering multiple items with different delivery timescales then a timescale will not be displayed at checkout.
Do you offer returns or exchanges?
Yes. For more information on returns and exchanges as well as how to return an item please view our full returns policy
Need more help?
If you have any additional questions you can contact us
While travelling through Argentina in 2006, TOMS founder Blake Mycoskie saw the hardships faced by children without shoes.
This inspired him to create a for-profit business with giving at its core.
The idea? For every pair of shoes the company sold, a new pair would be given to a child in need. And with that, TOMS — short for Tomorrow’s Shoes — was born.As the Original One for One Company, TOMS have always been in business to improve lives.
Since 2006, TOMS' community has given nearly 100 million pairs of shoes to people in need. And while shoes can have a big impact, TOMS have learned that giving shoes and impact grants can have an even bigger impact.
Now, for every £3 TOMS make, they give £1 away. This is their commitment — to their customers, their partners, and to our future
Buy TOMS with confidence as The Foot Factory is an authorised retailer